FAQ

Below you can find a series of recurring questions that are made to us.
If you do not find an answer send us a message, we will contact you in a short time.

ASSISTANCE AND REPAIRS

IS IT POSSIBLE TO REPAIR MY BROKEN FRAME?

YES FOR 90% OF CASES, WE CAN REPAIR YOUR FRAME BY RECONDITIONING THE MECHANICAL AND AESTETHICAL FEATURES AS THE ORIGINAL VERSION.

I WOULD LIKE TO PAINT MY CURRENT FRAME IN ORDER TO UPDATE IT TO A NEW GRAPHIC AND STYLE, IS THAT POSSIBLE?

OF COURSE THE PEDEMONTE TECHNICAL OFFICE CAN TAKE CARE OF YOUR REQUEST THEREFORE THE PEDEMONTE PAINTING SERVICE CAN UPDATE THE FRAME TO A NEW STYLE.

CAN YOU REPAINT OTHER BRAND FRAMES?

YES, WE CAN UPDATE AND FIX THE EXISTING PAINT AS THE ORIGINAL VERSION OR WE CAN CREATE A NEW GRAPHIC ACCORDING TO THE CUSTOMER’S REQUEST.

COMPONENTS

WHICH KIND OF GROUP SET CAN YOU ASSEMBLE ON THE BICYCLE?

WE CAN ASSEMBLE EVERY TYPOLOGY OF GROUP SET OF ALL BRAND BOTH MECHANICAL AND ELECTRONIC.

DO YOU ALSO PRODUCE CARBON WHEEL SET?

YES WE PRODUCE CARBON RIM BOTH FOR TUBULAR AND CLINCHER. WE CAN ASSEMBLE EVERY KIND OF HUB AND SPOKES.

WHAT KIND OF BOTTOM BRACKET DO YOU USE?

THE CUSTOMER CAN CHOOSE ALL KIND OF BOTTOM BRACKET EXCEPT FOR RHINOCERS FRAME WHICH ONLY ADOPTS PRESS FIT 386 or PRESS FIT 86,5 x 41 mm.

INFO ON THE FRAMES

DO YOU SELL FRAME KIT ONLY OR THE COMPLETE BICYCLE?

ON REQUEST WE ASSEMBLE THE COMPLETE BICYCLE BY CHOOSING COMPONENTS AND ACCESSORIES THE CUSTOMER PREFERES.

CAN YOU ASSEMBLE BRAKES UNDER THE BOTTOM BRACKET?

YES IT IS POSSIBLE ONLY FOR THE RHINOCEROS FRAME.

WHICH KIND OF WARRANTY CAN YOU OFFER TO YOUR FRAME KITS?

WE OFFER A LIFETIME WARRANTY ABOUT THE PAINTING AND TO STRUCTURAL DAMAGES. SUCH LIFETIME WARRANTY IS RESTRICTED TO THE FIRST OWNER ONLY.

PRE-PURCHASE INFO

IS IT POSSIBLE TO COME OVER YOUR COMPANY TO SEE HOW DO YOU PRODUCE PEDEMONTE PRODUCTS?

OF COURSE IT IS POSSIBLE TO SET A MEETING BY SCHEDULING IT.

HOW CAN I KEEP MY BODY MEASUREMENTS?

WE SUGGEST TO CONTACT A PROFESSIONAL BIOMECHANICAL TO TAKE THE EXACT BODY MEASUREMENTS. IN THE PEDEMONTE WEBSITE IT IS POSSIBLE TO DOWNLOAD A FORM ABOUT BODY MEASUREMENT SUGGESTIONS.

WHICH ARE SHIPPING COST AND DETAILS ABOUT THE DELIVERY?

ACTUALLY IT DEPENS ON THE SHIPPING DESTINATION AND ON THE BOX SIZE ALSO IF FRAME KIT OR BICYCLE. PLEASE SEND US AN EMAIL AND WE WILL GET BACK TO YOU WITH MORE DETAILS.

IS IT POSSIBLE TO HAVE A COMPLETE PRICE LIST OF ALL YOUR PRODUCTS?

PLEASE PROVIDE US AN EMAIL AND WE WILL PROVIDE ALL PRICES.

IS IT POSSIBLE TO HAVE LOOK TO THE GRAPHIC AND PAINTING PREVIEW?

IT IS POSSIBLE TO PROVIDE GRAPHIC RENDERING IN ORDER TO SEE HOW THE FINAL RESULT LOOKS LIKE.

FOR THE BODY MEASUREMENT MAY I CONTACT MY TURST BIOMECHANICAL SERVICE?

OF COURSE! IT IS FINE TO DIRECT TO A PROFESSIONAL BODY BIOMECANICHAL SERVICE.

IS IT POSSIBLE TO GET PICTURES OF MY FRAME KIT PRODUCTION?

THE PEDEMONTE SERVICE IS ALSO ABOUT PROVIDING PICTURES OF ALL THE FRAME KIT PRODUCTION STAGES. OUR CUSTOMERS RECEIVE AN USB KEY WITH ALL THE PICTURES ABOUT THE PEDEMONTE FRAME KIT.

IS IT POSSIBLE TO DOWNLOAD A DESCRIPTION FORM ABOUT PEDEMONTE FRAME KIT?

YES IT IS POSSIBLE TO DOWNLOAD IN THE NEWS&MEDIA SECTION OF THE WWW:PEDEMONTE.BIKE SITE

WHAT IS INCLUDED IN THE FRAME KIT PRICE?

IT DEPENDS ON THE FRAME KIT. PLEASE SEND AN EMAIL TO US IN ORDER TO EXPLAIN BETTER WHAT IS INCLUDED.

DO YOU REALLY PRODUCE FRAME KIT OR DO YOU ONLY ASSEMBLE THEM?

WE PRODUCE PEDEMONTE FRAME KITS STARTING FROM THE TUBING PRODUCTION. THEREFORE WE TAKE CARE OF THE WHOLE PRODUCTION PROCESS INSIDE OF PEDEMONTE COMPANY.

CAN YOU SHIP ABROAD?

OF COURSE WE CAN SHIP EVERYWHERE IN THE WORLD.

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